How to Request Collaborator Access on Shopify

7 minute read

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Shopify is an excellent platform for businesses looking to sell their products online. If you have a Shopify account, you may find it necessary to grant collaborator access to other people, such as employees or partners, who need to manage your store. Collaborator access allows others to help you manage your store, without giving them full access to your account. In this article, we will discuss how to request collaborator access on Shopify, the benefits of doing so, and how to manage collaborator access.

Understanding Collaborator Access on Shopify

Before we dive into how to request collaborator access on Shopify, let's first understand what it is, why it's important, and how it differs from staff accounts. Collaborator access allows other people to access your Shopify account, but with a limited set of permissions. This means they can help you manage your store, but they won't have full access to all your store's features. Collaborators can perform tasks like managing the products, orders, and pages on your site, but they can't modify billing or account settings.

What is Collaborator Access?

Collaborator access is a feature on Shopify that allows you to add other people to your store. Collaborators can help you manage your store without having to share your account password. With collaborator access, you can grant permissions to specific areas of your store to ensure that your collaborators can help you with specific tasks.

For example, if you're working with a freelance web developer to redesign your website, you can grant them access to your theme editor without giving them access to your billing information or customer data. This allows them to make the changes they need to without compromising the security of your store.

Benefits of Collaborator Access for Your Store

There are several benefits of using collaborator access for your Shopify store. Firstly, it allows you to delegate tasks to others, which frees up your time to focus on other areas of your business. Instead of spending hours updating your product listings, you can grant a collaborator access to your product pages and have them make the changes for you.

It can also help you avoid errors since collaborators can take care of specific tasks that may be outside your expertise. For example, if you're not familiar with HTML and CSS, you can grant a collaborator access to your theme editor to make changes to the design of your site without risking breaking anything.

Lastly, it can help you grow your business since you can hire additional people to help you manage your store. If you're starting to see an increase in sales, but you're struggling to keep up with the demand, you can hire a virtual assistant to help with order fulfillment or customer service.

Collaborator Access vs. Staff Accounts

Collaborator access and staff accounts are two different things on Shopify. Staff accounts are intended for employees, whereas collaborator access is designed for external individuals or businesses that need to help manage your store. Staff accounts have more permissions than collaborator access, and they can access sensitive information like billing details and account settings.

For example, if you have a team of employees who work on your store, you can create staff accounts for each of them with specific permissions. You can give your customer service team access to your customer data, but restrict their access to your financial information.

Overall, collaborator access is a powerful tool that can help you manage your Shopify store more efficiently and effectively. By delegating tasks to others and granting specific permissions, you can focus on growing your business and achieving your goals.

Preparing to Request Collaborator Access

Collaborator access is an excellent way to delegate tasks and responsibilities to others, making it easier to manage your store. Now that you understand the benefits of collaborator access, let's dive deeper into how to prepare to request it.

Before you send a collaborator request, it's important to take a few steps to ensure that the process goes smoothly and that your collaborator has the necessary access and information to complete their tasks effectively.

Identifying the Necessary Permissions

The first step in preparing to request collaborator access is to identify the necessary permissions you want to grant to your collaborator. These permissions will determine what your collaborator can and cannot do on your store. For example, if your collaborator will be responsible for adding or editing products, you may want to grant them access to specific page types or collections. Alternatively, if your collaborator will help you manage customer support, you would give them permission to respond to inquiries and process refunds.

It's important to be specific about the permissions you want to grant to your collaborator to avoid any confusion or misunderstandings later on.

Gathering Required Information

Once you have identified the necessary permissions, the next step is to gather the required information for the collaborator. This information includes their first and last name, email address, and the specific permissions you want to grant them.

It's a good idea to communicate with your collaborator beforehand to ensure that you have all the necessary information and that they understand their role and responsibilities. You may also want to provide them with any relevant training or resources to help them perform their tasks effectively.

By taking the time to identify the necessary permissions and gather the required information, you can ensure that your collaborator has everything they need to get started and that the process goes smoothly.

So, what are you waiting for? Start preparing to request collaborator access today and take your store to the next level!

How to Send a Collaborator Request

Shopify is a powerful e-commerce platform that allows you to manage your online store with ease. One of the great features of Shopify is the ability to collaborate with others, making it easier to manage your store and grow your business. In this guide, we'll walk you through the steps on how to send a collaborator request on Shopify.

Step 1: Log in to Your Shopify Account

The first step to sending a collaborator request on Shopify is to log in to your account. Head over to the Shopify website and enter your credentials. Once you log in, you'll be taken to your dashboard where you can manage your store.

Step 2: Navigate to the Collaborators Section

Once you're logged in to your account, navigate to the "Settings" section on your Shopify dashboard. From there, click on the "Collaborators" tab. This will take you to the collaborators section where you can manage all your collaborators.

Step 3: Add a New Collaborator

To send a collaborator request, click on the "Add Collaborator" button. This will open a form where you can enter the collaborator's email, name, and the specific permissions you want to grant them. You can also send a custom message to the collaborator, which is a great way to introduce yourself and explain why you're inviting them to collaborate with you.

Step 4: Send the Collaborator Request

Once you've filled out the form, click on the "Send invite" button to send the collaborator request. The collaborator will receive an email with instructions on how to access your store. They'll need to create an account and log in to accept the invitation. Once they've accepted, they'll be able to access your store and perform the tasks you've granted them permission to do.

Collaborating with others is a great way to grow your business and manage your store more efficiently. With Shopify's easy-to-use collaborator feature, you can work with others seamlessly and achieve your business goals faster.

Managing Collaborator Access

Now that you have sent the collaborator request, you may need to review and modify the collaborator's permissions.

Reviewing and Accepting Collaborator Requests

When your collaborator receives the invitation, they'll need to accept the invitation to gain access to your store. You can review collaborator access requests in the "Settings" section of your Shopify dashboard under "Collaborators." You can then accept or decline the request.

Modifying Collaborator Permissions

If you need to modify the collaborator's permissions, go to the "Collaborators" section and click on the collaborator's name. From there, you can modify their permissions, including which pages, collections, and other areas of your store they can access.

Removing Collaborator Access

If you no longer require the collaborator's access, you can remove them from your store in the "Collaborators" section of your Shopify dashboard. This will revoke their access to your store, and they will no longer have the ability to manage your store.


In conclusion, collaborator access is an essential feature on Shopify that allows you to delegate tasks to others, helping you grow and manage your business. To request collaborator access, you need to identify the necessary permissions and gather the required information before sending the request. Once the collaborator accesses your store, you can review, modify, or remove their access when necessary. Collaborator access on Shopify helps you to manage your store seamlessly and scale your business.

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